viewLinc must be configured to allow users
to acknowledge alarm notifications remotely, via email, SMS, or voice call.
Each user who is permitted to acknowledge
SMS alarm notifications remotely must include a mobile number and unique PIN on their user
account profile.
In System
Preferences on the General tab, enable the acknowledgement option(s) you want:
Email alarm
acknowledgement
To allow email acknowledgement, make sure your email server is set up
to receive email acknowledgements.
SMS alarm
acknowledgement
To allow SMS acknowledgement, make sure each user has a mobile phone
number and unique PIN entered in their user account profile. Also make sure your SMS
modem is set up to receive SMS acknowledgements, or you have set up an SMS web
service account and SMS web settings configured.
Voice alarm
acknowledgement
Acknowledgment by voice call requires a voice web service account and
voice settings configured.