Creating Custom Message Content - viewLinc 5.1

Vaisala viewLinc Enterprise Server version 5.1 User Guide
Document code
M212315EN
Revision
C
Language
English
Product
viewLinc 5.1
Content type
Product description
Product description > Features
Reference information
Document type
User guide

Manage Alarm Templates

You can modify email, SMS and voice message content issued from viewLinc. Type specific text or add a macro to insert system-generated content, such as a timestamp or a predefined alarm comment. For a complete of list of macro definitions, see Predefined Settings.

When adding macros to SMS or voice messages, make sure the expected content will not generate unnecessarily long messages.
  1. In Alarm Templates select the Notification Content tab.
  2. Select a template to modify, then select Edit. In the window, default content is displayed but it cannot be modified.
  3. To modify email message content:
    1. Select the Email Message tab, then select Custom Email Content.
    2. Add new content in the active custom text areas, Email subject, Email text.
    3. To insert system-generated content, such as a timestamp or a predefined alarm comment, move the cursor where you want to add the content, then select an option from the Add [macro] dropdown. For a complete of list of macro definitions, see Table 1.
  4. To modify SMS message content:
    1. Select the SMS Message tab, then select Custom SMS Content.
    2. Add new content in the SMS text field. Note: SMS modem messages are limited to 70 characters in length; SMS web service messages are split after 160 characters. SMS modem message length can increase if your network supports longer SMS messages.
  5. If your system is licensed for voice web service and you have selected a template with a voice message option:
    1. Select the Voice Message tab, then select Custom Voice content.
    2. Add new content in the Voice text field. Note: Make sure to write a message that is understandable as a spoken message. Make use of colons, commas and periods to create pauses in the verbal message and insert applicable macros.
  6. Save your changes.

If you have a voice notification that uses macros, such as: "This is a repeat notification for a communication alarm recorded on [AlarmTimestamp]. On Device Host: [DeviceHostName]", and the notification is sent at 13:54 for hostname VANHOST-AP10E-1001, your recipient will hear the macro information read out as: "This is a repeat notification for a communication alarm recorded on UTC-7 thirteen fifty-four on v-a-n-h-o-s-t-dash-a-p-one-zero-e-dash-one-zero-zero-one."

If a zone or location name is included in a message, Twilio will read out the names if they are identified as proper nouns; otherwise, the letters will be read out. To help Twilio recite zone or location names clearly, add a space between characters and letters. For example,

Zone A = "zone a"

ZoneA = "z-o-n-e-a"