Manage Alarm Templates
An alarm notification template defines who should be notified in the event of a threshold, device, or system alarm. You can set up an email, SMS, a local visual notification (command), voice call, or an escalation path using a combination of notification types, recipients, and delivery times.
| Command notifications do not initiate for system alarms. |
The content generated for alarm notifications is provided in over 40 default email/SMS/voice templates. Message content can also be customized to send specific information to select groups.
-
Select . To copy settings, select an existing template, then select .
- Permissions
- Select the groups authorized to modify or apply this template to Locations.
- Description
- (optional) Provide more details about the alarm notification template.
-
In the Notification Escalation
Path area, select Add to choose an alarm notification format.
-
To create a voice notification, complete the fields in the Voice Notification Settings pane:
- Name
- Type a unique name for this notification. You may want to indicate whether it is an initial or followup notification, or identify the users it goes to.
- Notification delay
- Specify a delay in hours and/or minutes from when an alarm is triggered and you want an alarm notification message sent. Alarm activation delays can also be added to threshold alarms.
- Call order list
- To add recipients to a call list, select Edit call list. Select a group which contains the user(s) you want to add, then select users in the order you want them called (you can reset the order with the Order arrows (right column). You can choose more groups to select additional users. Save the list.
Only users with mobile phone numbers assigned in viewLinc display on the list. 
- Send recurring notifications
- Turn this option on to send a repeat voice call at set intervals (every 15 minutes to 24 hours) while the alarm condition exists, or after all call tree notifications are sent. Each user who receives a call has the option to acknowledge the notification and stop the call tree or, if the system preference for voice acknowledgement is not enabled, to confirm receipt of the call, or to verify that the alarm is no longer active (all options require the user to have a mobile phone number and PIN recognized in viewLinc.
- When the alarm is acknowledged
- Specify whether to stop or continue calling recipients after an alarm is acknowledged, and whether to send an acknowledgement notification message and/or an alarm off notification message.