To allow users to acknowledge alarm
notifications received by email, SMS, or voice call, your viewLinc system must allow remote
acknowledgement and users must have an assigned phone number and PIN.
-
Open or answer the alarm notification.
- Email notifications are sent from the
viewLinc server administrator account (for example,
viewLinc.boulder@companyemail.com).
- SMS notifications are sent from an
SMS modem number or SMS web service provider number.
- Voice call notifications are sent
from the designated web service provider number.
-
To acknowledge an email alarm notification, send a reply which includes the default
subject line (with ticket number), and type your PIN in the body of the message.
| Sending a reply without a PIN in the
email message body area or the ticket number in the subject line does not acknowledge
the alarm. |
-
To acknowledge an SMS alarm notification, send a reply from your phone which includes
the ticket number and your PIN.
| Only SMS replies sent from your
recognized phone number and PIN will acknowledge an alarm. |
-
To acknowledge a voice call notification, follow the prompts:
- Press 1 to repeat the message.
- Press 2 to acknowledge the alarm and
enter your PIN (this option is available if voice acknowledgement is enabled in System
Preferences).
| Once a voice call
alarm notification is acknowledged, call tree notifications stop. |
- Press 3 to confirm receipt of an
alarm and enter your PIN (this option is available if voice acknowledgment is not
enabled in System Preferences, or the alarm was already acknowledged using a different
method, or if the alarm condition is no longer present).
| Alarm acknowledgement in viewLinc
does not prevent voice notifications from being sent. |
| If you enter an incorrect PIN, or
enter your PIN using an unrecognized phone number, you must log into viewLinc to
acknowledge the alarm. |
