Messages sent by the connected devices are shown automatically in Insight. Additional diagnostic data is available on the Diagnostics page. The data available depends on the probe model and Insight operating mode (basic or advanced). The data can be very useful when diagnosing issues together with Vaisala support, particularly the diagnostic files.
Diagnostic files
If Insight is in Advanced mode, you can retrieve the following diagnostic files from the connected probe:
- SSR/Ts histogram: Table of humidity and temperature conditions measured by the probe
- Error log: Cumulative total of the error and status events tracked by the probe
Both files contain data from since the probe was manufactured, or since the files were last cleared. Clearing the files is not recommended unless instructed by Vaisala support. The buttons to clear the files are located at the bottom of the Diagnostics page.
The files are in comma separated value (CSV) format. They can be opened for viewing in spreadsheet programs such as Microsoft Excel or in text editors.
