Troubleshooting - CL31 - CL51

Updating CL31/CL51 Firmware Technical Note

Product status
Document code
M213337EN
Revision
A
ft:locale
en-US
Product
CL31
CL51
Document type
Technical note
Troubleshooting software update
Problem Probable cause Action
The software transfer takes a long time. The connection speed is low. Change the connection speed settings.
Some terminal programs are slow with file transfers. Use another terminal program. Vaisala recommends using PuTTY.
Error message Address error or Record format error is displayed. The received file record format was incorrect. Upload the software again.
Error message Checksum Error is displayed. The software image contains checksums that do not match. Upload the software again.
Flash write error when writing new data. A hardware failure and the flash memory may be corrupted. Update the software again. Do not reset the ceilometer before the new update.
The flash memory is corrupted and the ceilometer does not boot. A power shortage occurring during the flash memory update. Set a jumper on the ceilometer engine board, boot into a factory software, and update the firmware again. See the instructions Restoring ceilometer factory software in the software package.