Technical support - DMU801

DMU801 Time Synchronization Management Guide
Product status
Document code
M213266EN
Revision
B
ft:locale
en-US
Product
DMU801
Document type
User guide

You can contact Vaisala technical support at helpdesk@vaisala.com. Provide the following supporting information as applicable:

  • Product name, model, and serial number
  • Software/Firmware version
  • Name and location of the installation site
  • Name and contact information of a technical person who can provide further information

When contacting technical support for troubleshooting, also provide the following information as applicable:

  • What failed (what worked / did not work)?
  • Where did it fail (location and environment)?
  • When did it fail (date, immediately / after a while / periodically / randomly)?
  • How many failed (only one defect / other same or similar defects / several failures in one unit)?
  • What was done when the failure was noticed?
  • What was connected to the product and to which connectors?
  • What is the input power source type, voltage, and what else (such as lighting, heaters, and motors) was connected to the same power output?
  • Are all parts connected and grounded properly? Take a photo to help the troubleshooting.

If available, provide the diagnostics package for the application.