Writing problem report - WM80

WM80 User Guide

Document code
M212995EN
Revision
A
ft:locale
en-US
Product
WM80
Document type
User guide

When troubleshooting the product, write a problem report including:

  • What is the serial number and configuration code of the product?
  • Were you using the serial or analog interface?
  • Describe the application the device is used in. A picture of the installation site is helpful.
  • What is the device status code (available in ASCII messages 23, 24, and 25, as well as Modbus register 0x0201).
  • What failed (what worked / did not work)?
  • Where did it fail (location and environment)?
  • When did it fail (date, immediately / after a while / periodically / randomly)?
  • How many failed (only one defect / other same or similar defects / several failures in one unit)?

This information is helpful if you need to contact Vaisala support.