Product returns - VDL200

VDL200 User Guide
Document code
M212938EN
Revision
A
Language
English
Product
VDL200
Document type
User guide
If the product is faulty, these steps help to speed up the return process and avoid extra costs.
  1. Read the warranty information.
  2. Contact Vaisala technical support and request a Return Material Authorization (RMA) and shipping instructions.

    Always request the RMA before returning any faulty material.

    Provide the failure report as requested.

  3. If you are returning the VDL200 data logger, remove the backup batteries from the device before shipping. This is especially important if lithium batteries are used.
  4. Make sure any returned material is safe to handle and does not require special handling or cleaning precautions. Do not return any material that may be contaminated by substances or chemicals that are harmful to humans.