Error messages - VDL200

VDL200 User Guide
Document code
M212938EN
Revision
A
Language
English
Product
VDL200
Document type
User guide

When VDL200 has one or more error messages to show, it flashes the status LED with red, and displays the icon over the left button. Touching the button opens the Errors screen where you can view the error messages.

Some errors are associated a status icon that is shown on the home screen.

VDL200 error messages
Error message and icon Description Recommended action
No probes detected. Connect probes and restart.

No compatible measurement probes were detected when VDL200 was started up.

This message is shown on the home screen instead of the Errors screen.

 Connect measurement probes and restart the VDL200.

Power over Ethernet not available.

PoE power is not available. VDL200 is operating on battery power or power from the temporary service port connection.

This error means VDL200 cannot operate its network connection, which causes additional errors to be active.
  1. Verify that the Ethernet cable is connected.
  2. Enable PoE from the network switch or connect a PoE power source between the network and the VDL200.

Network connection not available.

 VDL200 does not have a network connection.
  1. Verify that the Ethernet cable is connected.
  2. Connect the VDL200 to Insight software and verify the network settings.
  3. Depending on how the network is configured, you may need to supply your IT support with the MAC address of the VDL200 so that it can be allowed to the network.

Monitoring system connection problem.

 VDL200 has a network connection but it is not connected to a monitoring system.
  1. Connect the VDL200 to Insight software and verify that the address of the monitoring system has been configured correctly.
  2. There may be a connectivity problem between the monitoring system and the VDL200. Request help from your local IT support to resolve it.

Backup batteries empty.

 The battery level is insufficient to operate the VDL200. Replace the batteries.

Backup battery level low.

 The battery level is low but currently sufficient to operate the VDL200.

Backup batteries not installed.

 Backup batteries are not installed. Insert new batteries.
Backup batteries are installed in incorrect orientation. Verify the correct orientation of the batteries from the markings on the battery compartment, and correct the orientation.
The battery isolation tab that prevents battery drain during storage has not been removed. Remove the battery isolation tab.
System time not available. The real-time clock of the VDL200 does not have system time set. This error means the VDL200 cannot store and send measurement data. Resolve the time synchronization error.
Time synchronization problem. VDL200 is currently unable to synchronize its system time with any of the network time protocol (NTP) servers.
  1. Verify that VDL200 has a network connection and PoE power connected.
  2. Connect the VDL200 to Insight software and verify that the addresses of the NTP servers have been configured correctly.
  3. A network firewall may be blocking UDP port 123 that is needed for the NTP protocol to function.