System alarms are generated automatically to
indicate general system issues, database history integrity, and event log tampering. They
are always high priority, are issued immediately, and always require acknowledgement.
Acknowledgement of system alarms can be performed in viewLinc or remotely via
email/SMS/voice.
To issue voice call notifications for
system database or event log validation alarms, create an alarm notification template that
includes a voice call tree.
In System
Preferences select the System Alarms tab.
In the IT Network
Manager area, type the mobile number and email address you want to receive viewLinc system
notifications. You can also choose whether to send copies of system alarm notifications to
members of the Administrators group.
In the Database Validation
Alarm area, the Priority, Alarm delay and Acknowledgement options cannot be modified. You can modify the following options:
Alarm notification
template
Choose an alarm notification template to use with the system alarm
notification. The alarm notification template defines whether a notification is
issued, in what format, how soon after the alarm is triggered the notification is
sent, and how often it is repeated.
Commands are not initiated for
system alarms.
Alarm message
Alarm message text replaces the [AlarmMessage]
macro in database validation alarm notifications, email messages only.
Alarm comment
Choose to include a predefined comment (if available), or type a
custom comment. Comments text replaces the [Comments] macro
in database validation alarm notifications, email messages only.
In the Event Log Validation
Alarm area, the Priority, Alarm delay and Acknowledgement options cannot be modified. You can modify the following options:
Alarm notification
template
Choose an alarm notification template to use with the system alarm message. The
alarm notification template defines whether an email, SMS or command notification is
issued, how soon after the alarm is triggered the notification is sent, and how
often it is repeated.
Alarm message
Alarm message text replaces the [AlarmMessage]
macro in event log validation alarm notifications, email messages only.
Alarm comment
Choose to include a predefined comment (if available), or type a
custom comment. Comments text the [Comments] macro in event
log validation notifications, email messages only.