Writing a problem report - INDIGO300

Indigo300 User Guide

Document code
M212849EN
Revision
B
Language
English
Product
INDIGO300
Document type
User guide

When troubleshooting the product, write a problem report including:

  • What failed (what worked / did not work)?
  • Where did it fail (location and environment)?
  • When did it fail (date, immediately / after a while / periodically / randomly)?
  • How many failed (only one defect / other same or similar defects / several failures in one unit)?
  • What was done when the failure was noticed?
  • What was connected to the product and to which connectors?
  • Input power source type, voltage, and list of other items (such as lighting, heaters, and motors) that were connected to the same power output.
  • Are all parts connected and grounded properly? Take a photo to help the troubleshooting.

This information is helpful if you need to contact Vaisala support.