Troubleshooting - INDIGO200 - INDIGO200SERIES - INDIGO202

Indigo202 User Guide

Document code
Content type
Product description
Product description > Features
Product description > Functions
Document type
User guide
Problem Possible Cause Remedy
USB connection to Insight PC software cannot be established USB connection has been disabled with the DIP switch on the transmitter component board. See the instructions in Disabling and enabling USB functionality and RS-485 termination with DIP switch.
Functionalities are not available in Insight PC software. Insight PC software is in Basic Mode. Certain functionalities are only available in Advanced Mode. Change the user mode from Basic Mode to Advanced Mode in the Insight PC software main view Settings menu.
Measurement performance affected after calibration. Probe has not been switched from calibration mode to normal operating mode in the Insight PC software. Open the calibration menu in the Insight PC software (Configure Device > Calibrate). Exit the calibration menu with the Close selection, and ensure that you confirm closing the calibration mode when exiting with the Yes selection.