Troubleshooting - INDIGO80

Indigo80 User Guide
Document code
M212722EN
Revision
C
Language
English
Product
INDIGO80
Document type
User guide

If you have a problem with using Indigo80, check the following tables before contacting Vaisala. If the problem you have is not listed in the tables, or if the proposed solution does not fix the problem, contact Vaisala. See Technical support for more information.

If you suspect that the problem is with the devices attached to Indigo80, you can also check the device diagnostics and status with Insight PC software and Modbus status registers. For device-specific register information, see the connected device's user documentation at docs.vaisala.com.
Problem: There is no measurement data from a connected probe.

Possible cause:

The probe may be disconnected from Indigo80.

Solution:

  1. If the connected probe has an LED status indicator, check its color.
  2. If the status indicator is off, make sure that the probe connection cable is properly connected at both ends.
  3. If the status indicator is red, check the probe sensor. If the sensor is faulty, replace it.
The probe sensor may be faulty.
Problem: Notification "Firmware update incomplete. Please try again." shown during firmware update

Possible cause:

Error updating one or more update files, or not all update files copied to Update folder.

Solution:

Retry updating the firmware. For instructions, see Updating Indigo80 firmware version.
Problem: Notification "Firmware update failed" shown after Indigo80 has attempted to update firmware

Possible cause:

The firmware update file is corrupted or otherwise incompatible.

Solution:

Download the latest Indigo80 firmware update file and retry the procedure. For instructions, see Updating Indigo80 firmware version.
Problem: Notification "Device failure. Please contact Vaisala for support." shown

Possible cause:

Damaged hardware

Solution:

Contact Vaisala for support.
Problem: Indigo80 buttons become unresponsive

Possible cause:

Temporary software issue

Solution:

Press the  button for 20 seconds until the device reboots.

If pressing the  button does not resolve the issue, press the  and  buttons simultaneously for 20 seconds to reboot the device and restore factory settings. See also Restoring factory default settings.
Problem: Indigo80 user interface has wrong language selected

Possible cause:

Wrong language setting in the user interface

Solution:

If the Indigo80 user interface language has been set to a wrong language, you can access the language selection menu with the following button presses:

  1. Press the  button. This opens the Indigo80 main menu.
  2. Press the  button four times so that the Indigo80 menu is highlighted.
  3. Press the  button once.
  4. Press the  button four times.
  5. Press the  button once.

You can now select another language from the list.