Alert events are listed in the Alerts page.
Alerts allow users with administrator and operator roles to receive notifications from events in the system. There are two types of alerts in Jade Smart Cloud:
-
Measurement alerts are based on the conditions of measurement locations. They are controlled by alert
rules that are linked to measurement parameters. Measurement alerts can only be configured
and linked by users with the Administrator role. -
Device alerts are based on device connectivity and status. They are automatically active in the
system and do not need to be configured.
Alert severity
Alerts have two severity levels: critical and moderate.
-
Critical alerts require immediate action from the user. -
Moderate alerts require at least monitoring by the user.
Alerts are visible to users who have the Administrator or Operator role.
- An alert is active when conditions of the alert are present.
- An alert is inactive when the conditions of the alert are not present anymore.
Presence of active alerts is always shown on the alert bell icon on the navigation pane:
-
shows the combined number of
unacknowledged critical and moderate alerts. -
shows that there are active alerts
and that all of them have already been acknowledged. -
shows the number of unacknowledged
moderate alerts when there are no unacknowledged critical alerts. -
no active alerts.
Additionally, the presence of active alerts is shown by a red badge where applicable in the Measurements page and Devices page.
You can acknowledge alerts in the Alerts page, in the Measurements page, or in the Devices page.
Acknowledged alerts are visible in the Acknowledged tab in the Alerts page.