Troubleshooting - Jade Smart Cloud

Jade Smart Cloud User Guide
Product status
Document code
M212670EN
Revision
B
ft:locale
en-US
Product
Jade Smart Cloud
Document type
User guide

New devices are set up but their data is not visible in the Jade service

Wait patiently. When new connections are established it may take up to 30 minutes for the first measurement data to appear in the Jade service. If the data logger has been in power save mode due to lack of an access point connection, there may also be an additional one hour delay. When RFL100 data loggers have a connection, they send their data every 4 minutes.

Location graph is not shown

This means there is not yet enough data available to display the graph. If location graphs are set to display 1 hour averages, enough data points are needed to draw the graph.

Make sure the location is linked to a probe and wait for enough data to be recorded.

LED on the AP10 is red / AP10 is not connecting to network

Red LED on AP10 typically means it does not have an Internet connection, and therefore is not able to connect data loggers to the Jade service. First check that AP10 is connected to the network using an Ethernet cable. If the AP10 is unable to join the network even when physically connected, verify that the network fulfills the connection requirements:

  • The connected network must provide the IP address automatically using DHCP (Dynamic Host Configuration Protocol).
  • AP10 must be able to connect to TCP port 443 (for Jade Smart Cloud service) and UDP port 123 (for Network Time Protocol service) through the firewall.
  • Many corporate networks require connecting devices to be registered before they can connect. In that case, you must provide the MAC address of the access point to your IT administrator. The MAC address is marked on the front of the access point (near the Ethernet connector) and on its type label in the back.

If a suitable fixed network is not available, you can use a cellular modem with an Ethernet connection instead.

RFL100 data logger is displaying one or more error codes

Look up the cause and recommended action for the error code in RFL100 Data Logger Installation with a Cloud-based Monitoring System (M213024EN). Typical causes of error codes include low batteries and the probe becoming disconnected or damaged.