To make it clear that an active alert has been noticed by a user with the appropriate role, all alerts in Jade Smart Cloud have an acknowledgement status:
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All new triggered alerts automatically start by having the unacknowledged status.
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When any user with the appropriate access acknowledges them, alerts become acknowledged.
The Alerts page shows alerts separately based on their acknowledgement status. Unacknowledged alerts are given the best visibility as they are shown on the Current tab. If an alert has become deactivated but has not been acknowledged, it remains visible on the Current tab until it is acknowledged.
Acknowledgement of alerts is done on the Alerts page.