Troubleshooting - INDIGO520 - INDIGO500SERIES - INDIGO510

Indigo510, Indigo520 User Guide

Document code
M212287EN
Revision
M
Language
English (United States)
Product
INDIGO520
INDIGO500SERIES
INDIGO510
Document type
User guide

If you have a problem with using the transmitter, check the following tables before contacting Vaisala. If the problem you have is not listed in the tables, or if the proposed solution does not fix the problem, contact Vaisala technical support.

If you suspect that the problem is with the probes attached to the transmitter, you can also check the probe diagnostics and status with the Insight software and Modbus status registers. For probe-specific register information, see the connected probe's Modbus documentation.

Problem: A power outage occurred.
Possible cause: Solution:

Wait for the transmitter to power up again. This will take some minutes.

When the transmitter powers up, it will continue to show measurements just like before the power outage.

To access the web interface again:

  1. Check the current IP address of the transmitter on the touchscreen, at the bottom left corner of the configuration menu.
  2. Reconnect to the web interface using the current IP address.
Problem: You cannot access the web interface login page.
Possible cause: Solution:
If the transmitter's IP address is assigned via DHCP, the IP address may have changed, for example, because the transmitter has been restarted.
  1. Check the current IP address of the transmitter on the touchscreen, at the bottom left corner of the configuration menu.
  2. Reconnect to the web interface using the current IP address.
If the transmitter is using a static IP address, there may be something wrong with the static network settings. Check the static network settings on the touchscreen.
  • Menu path on touchscreen: Menu > Transmitter > Network
The Ethernet cable may be disconnected from the transmitter.
  1. Open the transmitter cover.
  2. If the Ethernet connector's green light is not blinking, reconnect the Ethernet cable.
  3. Check the current IP address of the transmitter on the touchscreen, at the bottom left corner of the configuration menu.
  4. Reconnect to the web interface using the current IP address.
Problem: There is no Modbus TCP/IP connection.
Possible cause: Solution:
Check the possible causes for the web interface login page problem above. Check the solutions for the web interface login page problem above.
The Modbus off/on setting may be off. Make sure that Modbus off/on is set on.
  • Menu path on touchscreen: Menu > Outputs > Modbus TCP/IP
  • Menu path in web interface: Outputs > Modbus TCP/IP
Problem: Logging in to the web interface fails.
Possible cause: Solution:
The transmitter's time has not been set correctly. Some browsers do not accept valid browser sessions if the transmitter's time is significantly different from the browser's time. Set the transmitter's time on the touchscreen so that browsers will be able to create a valid browser session.
  • Menu path on touchscreen: Menu > Transmitter > Date and time
You have forgotten your web interface password. Restore factory default settings and reconnect to the web interface. When you reconnect, you will be prompted to give the activation code and create new users and passwords.
Problem: The web interface does not show the same contents as the touchscreen display.
Possible cause: Solution:
You have changed a setting on the touchscreen, but the change is not shown in the web interface before you refresh the web page. Refresh the web page.

 

Problem: There is no measurement data from the connected probe.
Possible cause: Solution:
The probe may be disconnected from the transmitter.
  1. If the connected probe has a status indicator, check its color.
  2. If the indicator is off, make sure that the probe is properly connected to the probe cable connector.
  3. If the indicator is red, check the probe sensor. If the sensor is faulty, replace it.
  4. If the indicator is blinking green, restart the transmitter.
  5. If the problem still persists, contact Vaisala.
The probe sensor may be faulty.