Possible problem situations - WID513

WID513 User Guide

Document code
M211676EN
Revision
G
Language
English
Product
WID513
Document type
User guide

The display does not respond

Probable cause Solution
The uploaded software version is not compatible with the configuration version. To restore the default configuration, press both front panel buttons at the same time and hold them down for 10 seconds until the message Restoring configuration is displayed.

Nothing is seen on the display

Probable cause Solution
Display brightness level may be too low. Press the front panel button (+) to increase brightness. See Adjusting brightness using front panel keys.
The power source may not be connected, or the cables are loose or defective. Make sure that the power source is connected and check the power cable condition.
Power supply or the display may be faulty. Check the power supply and replace it when needed.
If the power supply is OK, the display may have a hardware failure. Contact Vaisala.

Text “Starting..” is constantly displayed

Probable cause Solution
The display may be faulty (system failure). Contact Vaisala.

Display logo is constantly displayed

Probable cause Solution
The display may be faulty (application failure). Contact Vaisala with details of the phase where the problem occurred.

Connection problems with sensors

Probable cause Solution
The sensor is mounted too far away from the display. Mount the sensor closer to the display. A 50‑m (164‑ft) sensor cable should work fine.
HMP155 does not respond to the polling command.

Try the following solutions:

  • HMP155 has a delay of up to 2.5 s when responding. Take the delay into account when setting up the timeout delay.
  • Add a 100‑…‑160 Ω resistor to the sensor end as a termination between the RS‑485 lines.

Slash marks (///) are displayed in data fields instead of data

Probable cause Solution
The system has just started and not enough data has been collected yet, for example, for average data.

Wait for 10 minutes.

Data is missing because of sensor or communication problems. Check connections (serial or Ethernet) and sensors. See Error messages.
The network cable may be disconnected.

Check the text on the network information page:

Cable connected. Network up

or

Cable not connected. Network down

See Viewing network information.

Incorrect measurement data

Probable cause Solution
Sensor or configuration error. Check sensor and configuration.

Display does not respond to touch correctly

Probable cause Solution
The position accuracy of the screen has been compromised, for example, because of moving the display to another location. Recalibrate the screen, see Calibrating touch screen.

Values on screen cannot be seen clearly

Probable cause Solution
Screen brightness level is wrong for the circumstances. Adjust brightness. See Adjusting brightness using touch screen.
Screen surface is not clean. Clean the display surface. See Cleaning screen.
Wrong color scheme is in use (day/night). Change the color scheme.

Alarms cannot be heard

Probable cause Solution
Volume may be muted. Adjust volume level.

There is no navigation indicator on the data page

Probable cause Solution
There is only one page available. If more pages should be available, check the site settings.

Navigation indicator shows fewer pages than there should be

Probable cause Solution
The system has just started and all page data has not yet been received. Wait until all data has been received.

Pressure value is displayed in blue color

Probable cause Solution
Temperature value has not been available and the pressure value has been calculated using a reference value. Check temperature sensor.