If you get a ping error message, check your connections.
Open the DTR cover and front panel and check the diagnostic LEDs of the Ethernet connector, see Connecting Ethernet cable.
| Keep both the DTR and your computer powered while you check the diagnostic LEDs. |
If both LED lights are turned off, check the following:
- Both the DTR and the device in the other end of the cable are powered on
- The Ethernet cable is properly inserted in both ends
- The Ethernet cable is of the correct type (cross-over cable for direct DTR-to-computer connection)
If the green LED is lit, your Ethernet connection is made correctly with the right type of cable. In this case, try pinging the DTR and check if the orange LED flashes during ping.
If the orange LED does not flash, check that the IP address matches the IP address of the DTR. In case the DTR is not connected directly to the computer, there may be a routing problem. Please consult your network administrator to solve the problem.
| A firewall software with tight settings may stop you from connecting to a DTR. If you are connecting directly to the DTR and you are not in a network, turn off the firewall temporarily while working with the DTR. Remember to turn on the firewall before connecting to a network again. |