| Issue ID | Issue | Workaround | Affected releases |
|---|---|---|---|
| CM-7681 | Web UI session may not time out and log out the current user in some cases, even if the timeout is configured correctly. | Remember to log out after using the AP10 Web UI. | 5.0.0 onward |
| CM-6740 | We have identified an issue with resetting security settings from the Web UI. Specifically, when you try to reset the security settings from the option, the process may fail. This also means that resetting the password to the default will not work using this feature. | As a workaround, you can change the security and password settings from the "Security settings" menu. If you have forgotten your password, you can reset it by performing a factory reset on the device. This will reset all settings on the device, including the password, to their default values. | 4.2.0 onward |
| CM-6116 | After using the reset settings feature, the installation mode (IM) may still appear to be enabled in the Web UI, even though it is disabled. The correct status can be seen in the Touch UI or viewLinc. | As a workaround, you can ignore the IM status and time shown in the Web UI until the time expires. After the time expires, the Web UI will show the correct status. | 4.0.0 onward |
| CM-6262 | Data may be missing from the System summary page or logger page in the AP10 Web UI or Touch UI. This may happen for a short period of time. |
Unfortunately, there is no specific workaround for this issue. However, it usually resolves itself after a short while. If the issue persists, please contact our support team. |
4.0.0 onward |
| CM-7362 | Occasionally, there may be false negative radio off alarm or viewLinc disconnected alarm in the local display. | Issue resolves by itself shortly. | 4.0.0 onward |
| CM-7436 | Occasionally, VaiNet channel change of the AP10 while operational may cause connection loss to viewLinc. | Reset the AP10 by performing a reset from the Web UI, or by using the AP10 reset button. | 4.0.0 onward |
| Issue | Workaround | Affected releases | Resolved in |
|---|---|---|---|
| CM-7554: USB power lost on one CO2 data logger will report low battery for all joined loggers. | No workaround. | 4.x to 5.0.0 | 5.1.0 |
| In rare cases (such as at RFL100 startup), a few measurement samples might be backfilled incorrectly, causing wrong values in viewLinc. | No workaround. | 1.0.6, 2.0.0, 2.01, 3.0.0, 3.1.0, 4.0.0 | 4.1.0, 3.1.1 (for hardware version F) |
|
The "Restart Access Point" feature from viewLinc does not work. The AP10 may get disconnected in v4.0.0, but it does not restart. |
Use the AP10 Web UI restart feature, or restart using the reset button on the device. |
1.0.6, 2.0.0, 2.01, 3.0.0, 3.1.0, 4.0.0 |
4.1.0 |
|
Setting AP10 passwords as letters only or numbers only using the Web UI is not accepted. An invalid password error message is shown, which does not explain why. The user may want to enter numbers only as a password (PIN). |
To define numbers only password, use the touch display UI to change the password. | 4.0.0 | 4.1.0 |
|
When AP10 is disconnected from the network (cable detached), the IP address is still shown on the touch display home screen even though it is no longer assigned to the device. |
Reconnect to the network to refresh the IP address or restart the device to clear the IP address. | 4.0.0 | 4.1.0 |
|
NTP settings are not reset to default factory values when partial factory reset is used ('Keep DNS, NTP, and VaiNet settings' is unchecked). |
Manually set the NTP settings if needed after a partial factory reset. Full factory reset will revert NTP settings to default factory values. | 1.0.6, 2.0.0, 2.01, 3.0.0, 3.1.0 | 4.0.0 |
| Failed software update pop-up message might be shown to the user in the web user interface although the update has been completed successfully. | After the software update, if you get a warning that the firmware update failed, see instructions in the AP10 User Guide section Updating AP10 firmware on verifying the update. | 1.0.6, 2.0.0, 2.01, 3.0.0, 3.1.0 | 4.0.0 |
| SSH (Secure Shell) is not reset to default factory settings (disabled) when the partial factory reset feature is used. | To disable/enable SSH remote access, always do it manually through the web user interface. |
2.0.0, 2.01, 3.0.0, 3.1.0 |
4.0.0 |
| DNS settings are not backed up correctly when using the backup/restore feature for settings. It is applicable only in the case of using static network settings. |
When performing settings backup and restore with AP10 using static network settings, consider that the DNS value will not be saved and restored. Therefore, write it down if needed, and enter it manually after performing the restore operation. |
1.0.6, 2.0.0, 2.01, 3.0.0, 3.1.0 | 4.0.0 |
| Sometimes after factory reset, the Web user interface of AP10 may use HTTP instead of HTTPS. In this case, the browser will warn about the insecure HTTP protocol. There is no impact on AP10 functionality. | If this occurs, repeat the complete factory reset procedure. |
1.0.6, 2.0.0, 2.01, 3.0.0, 3.1.0 |
4.0.0 |