Request Technical Support

WindCube v2.1 - 2024/01/24 WindCube - Vertical Profiler Lidar

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Once Customer has contacted Technical Support with relevant information, a corrective plan will be proposed by Technical Support (TS) within 3 business days (Customer waiting time excluded). This implies a WindCube remote access.

Corrective actions will be decided in agreement between Technical Support and end-users and may imply an intervention on-site by end-users with an online support from Vaisala Technical Support. If further actions are required, the Technical Support will propose two solutions to the Client:

  • A Lidar system return to a Vaisala or Partner Service Center (“Back to Base”).
  • An intervention on-site onshore by a Vaisala or Partner technician with additional cost and under specific conditions.
Figure 1. Customer Support process