Customer Support Process

WindCube v2.1 - 2024/01/24 WindCube - Vertical Profiler Lidar

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Any Customer (hereafter referred to as “Customer” or “Client”) technical request may be addressed to Vaisala Technical Support and is carefully treated and traced following an efficient Care Process to deliver fast, transparent answer and short closing time. Technical repair services are involved by Technical Support when needed.

Client can access our Technical Support services in order to follow up on cases by registering on the My Vaisala Online Technical Support Portal. The My Vaisala portal will allow Customer to:

  • Request technical support
  • Follow up and view previous Cases (request to Technical Support)
  • Review frequently asked questions and answers by product line
  • Communicate with Vaisala Technical Support experts through a secure password-protected online portal

To register go to and click on 'Get Support', following